> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upscyatra.in/llms.txt
> Use this file to discover all available pages before exploring further.

# UPSCYatra Refund Policy for Plans and Shop Purchases

> UPSCYatra's refund policy for subscription plans and Shop PDF purchases — digital sales are final, with one exception for verified duplicate charges.

UPSCYatra is upfront about how refunds work. All paid products on UPSCYatra — subscription plans and Shop PDFs — are digital, and access begins the moment your payment succeeds. Because delivered digital goods cannot be returned, **all sales are final**, except in the single case of a verified duplicate charge. This page explains what that means for each product type and how to reach us if something genuinely goes wrong.

***

## Subscription Plans

UPSCYatra offers two subscription plans — **Mains 2026 (₹249)** and **2027 Attempt (₹999)**. Both are one-time payments for a fixed access period; there are no recurring charges.

<Info>
  Access to your plan begins immediately upon successful payment. Because the product is digital and access is granted instantly, subscription payments are non-refundable — including for reasons such as change of mind, selecting the wrong exam year, reduced usage, or exam rescheduling.
</Info>

**What this means in practice:**

* Payments are **non-refundable** once made, except for a verified duplicate charge
* If you paid but your access was not activated, contact [hey@upscyatra.in](mailto:hey@upscyatra.in) — we will work to activate your account, but this does not constitute a refund eligibility
* No partial refunds are available for unused time on an active plan

<Warning>
  If you are unsure whether UPSCYatra is right for you, explore the substantial free content on the platform before purchasing. We make a wide range of features available without a subscription so you can evaluate quality first.
</Warning>

***

## Shop PDF Purchases

Monthly current affairs PDFs from the UPSCYatra Shop are priced at ₹29 per month and are available as immediate digital downloads.

**What this means in practice:**

* Shop PDF purchases are **non-refundable once the download is accessed** — as with all digital goods, the file cannot be "returned" once delivered
* If you were **charged but did not receive download access** (payment succeeded but no download link appeared and no email arrived), contact [hey@upscyatra.in](mailto:hey@upscyatra.in) with your order details and we will resolve it

***

## The One Exception: Duplicate Charges

The only refund UPSCYatra offers is for a **verified duplicate charge** — meaning you were charged twice for the exact same purchase.

<Steps>
  <Step title="Email hey@upscyatra.in">
    Send an email to [hey@upscyatra.in](mailto:hey@upscyatra.in) with the subject line **"Duplicate Charge — \[Product Name]"**.
  </Step>

  <Step title="Include both payment IDs">
    Provide both payment reference IDs, the date and amount of each charge, and the product name. This information is in your payment confirmation email or bank/UPI statement.
  </Step>

  <Step title="Wait for verification">
    We will verify the duplicate against our records. If confirmed, we will initiate a refund to your original payment method. Allow up to 10 business days for the refund to be initiated; your bank or UPI provider may require additional time to credit your account.
  </Step>
</Steps>

***

## Situations Where We Do Not Refund

<Note>
  We will not issue a refund if you changed your mind, selected the wrong plan, did not use the product, are dissatisfied with the content, or want a partial refund for unused plan time. These situations are not covered under our policy.
</Note>

***

## Payment Security

UPSCYatra processes all payments through **Razorpay**, a secure third-party payment gateway. We do not store your card number, CVV, UPI credentials, or any sensitive payment information on our servers. Your payment data is handled entirely by Razorpay.

***

## Summary

| Purchase Type                                     | Refund Eligibility                  |
| ------------------------------------------------- | ----------------------------------- |
| **Subscription Plan** (Mains 2026 / 2027 Attempt) | Non-refundable (all sales final)    |
| **Shop PDF** (downloaded / access granted)        | Non-refundable (all sales final)    |
| **Shop PDF** (charged but access not received)    | Contact us — we will resolve        |
| **Verified duplicate charge**                     | Refunded in full after verification |

***

<Card title="Contact for Billing Questions" icon="envelope" href="/help/faq">
  For duplicate-charge claims or billing issues, email **[hey@upscyatra.in](mailto:hey@upscyatra.in)**. We respond within 2 business days. See the FAQ for general questions about plans and access.
</Card>